Treat People Like People
Empathy makes you a better communicator. Empathy makes you a better person.
Your perspective has value, but it is not the only perspective. Always take the other person’s point of view into consideration.
Don’t assume just because you know it, think it, feel it, that everyone else does too. Nothing ever entitles you to be rude, arrogant, or inconsiderate.
Empathy helps you understand, understanding helps you relate, and positive relationships facilitate real progress. It’s always better to work with others than to work against them.
Empathize, understand, find common ground and common objectives. Remind yourself that the way to get what you want is to help others get what they want.
Whether you’re dealing with a customer, customer service rep, family member or stranger, empathy works wonders. Treat people like people, the way you want to be treated, and they’ll almost always return the favor.
— Ralph Marston